Following is a list of our most frequently
asked questions. If you do not find an answer to your question below,
please email us and we will do our best to
respond.
Sign In to
www.creativetherapystore.com (Click the "Sign In" tab on the left side
of your screen and then sign in.)
Click the "My Account" tab.
Click the "My Orders" link.
Click on the Tracking # next to the order you would like to
track. (When order status reads "Shipped,"
you can follow the progress of your order through the UPS web site)
What is your return policy?
If you are not completely
satisfied with any item purchased, you may return it in salable
condition within 90 days of the invoice date, and we will promptly
refund the cost of the materials returned. Before returning any item,
please call our Customer Service Department (800-648-8857) to insure
that you are given proper credit. Shipping and handling charges are
refunded only when the item is defective.
What are your shipping and handling charges?
The charge is 10% (with a $5.00
minimum) on shipments within the U.S.; 20% (with a $10.00 minimum) on
shipments to Canada; and 25% (with a $25.00 minimum on shipments
outside the U.S. and Canada.)
What are Customs and Duties on foreign shipments?
Customs charges and duties may be applied to a
shipment when it enters a foreign country. These charges are
determined by the country's government and are collected by the
package courier upon delivery of goods. The Creative Therapy Store
plays no role in assigning or collecting these duties.
Why do customers in California have to pay
sales tax?
The State Board of Equalization
requires that we charge sales tax to Californians (on mail, telephone,
and online orders) because WPS has offices in California. Sales tax is
calculated on the total cost of the materials purchased, excluding
shipping and handling charges.
Do you accept purchase orders?
We accept purchase orders from recognized public
agencies and institutions. The online catalog on this web site
provides up-to-date pricing information that you can use to create
your purchase order. You must mail or fax your purchase order to WPS.
You cannot use a purchase order when ordering online.
Terms are net.
How long will it take to receive my order?
Items are generally shipped
within 1 or 2 business days after we receive your order. Delivery, depending on
distance from Los Angeles, takes from 2 to 10 days.
How do I join or quit the Creative Therapy Store
Club?
If you are already registered on
the web site:
1. Click the Sign-In button on the left side of your screen.
2. Enter your Username and Password under "Returning Online
Customers."
3. Click the My Account on the top right side of your screen
3. Click on "Email Notification/Club Membership"
4. Select the box to Join the Creative Therapy Store Club.
De-select the box to Quit the Creative Therapy Store Club.
If you are a New Online Customer it's as easy as 1-2-3:
1. Click the Sign-In button on the left side of your screen.
2. Click the Continue button under "New Online Customers"
3. Complete the registration process and select the box under
"Basic Information" inviting you to enroll.
Can I be a member of the Creative
Therapy Store Club but choose not to receive emails?
Sorry, if you want to be a Creative
Therapy Store Club member we ask that we be able to notify you about
special offers and promotions via email. You can change your Club
Membership preferences at any time through the "My Account" page.
Can I join the Creative
Therapy Store Club by calling or writing?
How can I get a copy of
the 2008 Creative Therapy Store calendar?
Just ask! Email us at
help@creativetherapystore.com and we'll be happy to send you a
calendar featuring CTS artwork and monthly web specials.
Monthly Web Special FAQs
Every month the Creative Therapy Store
will be offering a weeklong Web special. Look in your Creative Therapy
Store calendar or on the
Home page for the
dates of the special.
Each special will run for 7 days and end on 12:00 midnight PST of the
last day.
For any product special, simply add the advertised product to your
cart and the special will be applied.
The web special will automatically be applied, and you will see the
discounted price as you check out.
If the special is for an entire category, all items in that category
are eligible for the discount.
The Web special is only valid online. You cannot mail, fax, or call to
receive the discount.
What is WPS?
WPS is Western Psychological
Services, a leading publisher of assessment tools for professionals in
education, psychology, and allied fields. Founded in 1948, WPS added a
new division in 1991 the Creative Therapy Store, offering toys,
games, and activities for use with children and adults in therapeutic
environments.
Will the Creative
Therapy Store be exhibiting at any conventions this year?
Yes! Come visit our booth at one of the many shows
on our
Convention Calendar
How do I know if a particular game is
what I need?
First, go to our online catalog
and take a look at the product description and photograph. If you're still not sure, you can purchase the game,
look it over, and return it if it's not appropriate for your group.
(See our return policy below.)
Do you sell gift certificates?
Yes. You can purchase a gift
certificate in any amount. Just call our Customer Service Department
(800-648-8857), or specify gift certificate (Product No. CTS-GC), and
the appropriate amount, on your mail or online order.
I've developed a game that I'd like to get
published. Can I submit it to The Creative Therapy Store?
We review new products on a
regular basis, and would be happy to consider yours for publication.
Although we cannot be responsible for unsolicited manuscripts and
games, we will consider any item submitted. Please direct queries and
submissions to:
Marketing
Manager
Creative Therapy Store
12031 Wilshire Blvd.
Los Angeles, CA 90025-1251
Email:
marketing@wpspublish.com
Telephone: 800-648-8857
Can I distribute copies of the Creative
Therapy Store Catalog at a workshop or convention?
If you would like to distribute
copies of our catalog at a local workshop or convention, please
contact the WPS Marketing Department (800-648-8857). We will be happy
to send catalogs if our supply permits. Send email requests to
marketing@wpspublish.com.
How do I enter the 2010
Creative Therapy Store Calendar Art Contest?
1.
Download the Calendar Art Contest Rules and Entry Form
2. Create your original artwork in crayon, watercolor, oil,
acrylic, finger paint, colored pencil, pen and ink, or collage
according to the specifications noted on the Rules and Entry Form.
3. Complete the Entry form and send it along with original art and/or
classroom/counseling tips to:
Creative Therapy Store Calendar Art Contest
12031 Wilshire Blvd.
Los Angeles, CA 90025-1251
(Please wrap artwork carefully so that it will arrive in good
condition.)
What prizes will the
Art Contest winners receive?
Students win and schools win!
Grand Prize for Art:
$100 to the winning student artist and a
$1,000 CTS gift certificate to his or her school
Other Prizes for Art:
$50 to each of 13 additional winning
artists plus a $100 CTS gift certificate to each winner's school
Who is eligible to
enter the Art Contest?
Students between the ages of 6 and 18 are
eligible to enter the art contest through a teacher or counselor. (We
encourage teachers and counselors to use the art contest as a group
project or individual activity. NOTE: All entries must be submitted
by a teacher or counselor, acting on the student's behalf.)
What is the deadline to
submit entries for the Art Contest?
